We have continued to adapt and adjust our business throughout the COVID-19 Pandemic by minimising the risk and impact on our customers and colleagues. Thank you to all our customers for your continued support and patience during such difficult times.
We are pleased to announce that we will still be operating our business within our normal working hours. Our priority is the safety of our customer’s vehicles while delivering high-quality repairs. However, the changes in our way of working have inevitably impacted our business.We will continue to operate within the government guidelines and request that customers/visitors adhere to our safety protocols while at AXIOM Accident Repair Centre in Yaxley, Peterborough.
The following are just some examples of what we’re currently doing:
✓ In order to avoid contact or visits to our workshop, your whole vehicle repair experience can be repaired without you having to leave your home. Just ask over the phone when scheduling your repair.
✓ Our Customer Service, Office and Bodyshop teams are being regularly briefed on the importance of maintaining good hygiene standards by frequently washing their hands, using hand sanitiser and disposable gloves at every given opportunity.
✓ We have increased the frequency of cleaning throughout the day by using antibacterial cleaning products that are effective against COVID-19. Specific areas of focus are hard surfaces, door handles, toilets, waiting area and workshop tools.
✓ We have handwashing facilities in our welcoming reception and hot desk areas.
✓ Both of our customer toilets are extremely clean. We have hot water, antibacterial soap and blue roll dispenser instead of fabric towels.
✓ Our technicians will wear new gloves to move your vehicle into the workshop, using new seat covers and floor mats. Our technicians will also perform a pre and post-repair valet service with anti-bacterial wipes for your steering wheel, gear knob/handbrake and keys.
We hope that this information will reassure all of our customers and clients. Thank you for your understanding and cooperation.